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Delivery Information

Please allow 5 working days for delivery of in stock items

Shipping costs are calculated per order, based on weight and nature of order.

Free Shipping

Free shipping when you order 3 Purity cases of 12 pack bottles or 24 cans. This offer also applies to 3 cases of any of our German selection of Veltins Pilsener, Maisel’s Weisse, Sunner Kolsch and Atkien Dunkel. For more information please contact sales@bottleshack.uk

Beer and Glassware

All orders containing beer and glassware are boxed up and shipped as fragile by courier. Our standard courier charge is £8.50 (including VAT) for the first 20kg. Each extra kilo over 20kg is an extra £0.30p

T-Shirts and Pump Clips

T-shirts and pump clips will be shipped for free if they form part of a beer order.

If t-shirts and pump clips do not form part of a beer order they will be shipped via an A3 courier pack at £5.50 for up to 5kg and fitting within an A3 pouch (up to 5 t-shirts or 5 pump clips or combinations thereof).

Vouchers

Vouchers are not subject to a shipping charge.

 

Collect in Store

We now offer the option to pay online and collect at the brewery shop, which is open as follows

9 – 17:00 weekdays
10 – 13:00 Saturdays
Closed on Sundays

Please click here for more information

Offers

Offers are subject to change and we reserve the right to cancel them.

Returns

If you would like to return an item then please get in touch with us as soon as possible via this form or by calling us on 01789 488007. Please leave a contact name and telephone number.

  • If an item arrives damaged or faulty please contact us as soon as possible for a replacement or refund.
  • If you wish to return your items you must notify us within seven working days (not including weekends or bank holidays) after the day on which you received the goods.
  • Returned items should be unopened (except for clothing, which we appreciate may need to be tried on for size) and unused.
  • Perishable goods (mini casks and polypins) cannot be returned.
  • Items must be returned in the original packaging with the accompanying delivery note along with the reason for return. 
  • Items must be returned within 14 days of notification unless otherwise agreed by us in writing.
  • Returned items are your responsibility until they reach us. 
  • The cost of returning an item is your responsibility. We will only cover the cost of returning items if the reason for the return is our mistake. In this case please use the most cost effective method of delivery and include proof of the delivery charge.
  • Online orders can be returned to the brewery in person if preferred. Visit our Contact page for our location and directions.
  • We will process refunds within 30 days at the very latest. 

If you have any feedback then please get in touch. We like to know how we can improve or if we have done something well. Visit our Contact page for full details on how to reach us.

 

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